Get answers to some frequently asked questions about counseling and mental health.
Frequently Asked Questions
How do you handle confidentiality?
Everything we discuss in our sessions is confidential. I won't share any information about you without your written permission, except if there's a risk of serious harm. If I work with your child, their confidentiality is also respected. I'll encourage them to share important information with you or ask their permission to do so myself. I'll keep you updated on their progress and provide helpful advice.
What should I do in case of an emergency?
In case of an emergency, please contact your local emergency services immediately. Here are some resources in Tokyo: English-speaking police officer (Mon – Fri, 8:30 AM to 5:15 PM): 03-3501-0110 Emergency medical interpretation (weekday evenings and all day Sat-Sun): 03-5285-8185 Drug overdose/poisoning U.S. Air Force Hospital in Yokota at (0425) 52-2511, ext. 57740 Tokyo English Life Line (daily, 9 AM – 11 PM): 03-5774-0992 I do my best to return calls and emails quickly, but I cannot guarantee immediate responses. We can also create a plan for handling emergencies during your treatment.
Do you charge for late cancellations or missed appointments?
Yes, I do. My general rule is that appointments must be canceled 24 hours in advance or you will be charged the full session fee.
I understand that life can be unpredictable and I am willing to be flexible for special circumstances and unforeseen crises. If you have a question about this, please don’t hesitate to bring it up.
You should know that most insurance plans and Employee Assistance Programs will not reimburse you when paying for late cancellations or missed sessions.
Do you accept insurance?
I don't participate directly in any private insurance plans, but if you are an expat with an international health insurance policy you may be eligible for reimbursement (I am a Licensed Clinical Social Worker in the U.S. state of California). I’m happy to provide you with receipts or help you complete any required insurance forms.
Japanese National Health Insurance generally does not cover psychotherapy or counseling because these are not considered to be "medical treatments."
What are your therapy fees?
My standard rate is 200 AUD per 50-minute online session (around 20,000 JPY or 140 USD). You can pay via credit card or bank transfer at the end of each session.